b8viv believes that gambling should be an enjoyable, controlled leisure activity. We provide every member with the tools, information, and support needed to keep it that way.
Our Commitment
At b8viv, responsible gaming is not a legal checkbox — it is a core principle woven into how we build and operate our platform. We serve players across Indonesia, from Jakarta to Surabaya, Bandung to Bali, and we take seriously the trust each member places in us every time they log in.
Gambling, whether that is placing a football accumulator on a BRI Liga 1 match, spinning a slot from Pragmatic Play, or playing a hand of live blackjack, carries an inherent financial risk. The vast majority of our members engage with b8viv purely for entertainment. For that majority, our job is to provide a premium, fair experience. For anyone who feels that gambling is beginning to cause stress, our job is to provide immediate, effective tools to help.
This page explains exactly what protections are in place, how to activate them, and where to turn if you or someone you know needs support. All features described here are available free of charge to every registered b8viv member.
b8viv's Responsible Gaming Pledge: We will never send promotional offers to a member who has activated a self-exclusion or cooling-off period. Marketing to players who have raised a concern about their gambling behaviour is strictly prohibited within our operations.
Player Protection Tools
Every b8viv member has access to the following responsible gaming features from within their account settings. These tools are immediate, free, and — once activated — cannot be bypassed by contacting support to override them early.
Set a maximum daily, weekly, or monthly deposit amount in Indonesian Rupiah (IDR / Rp). Once a limit is active, any attempt to deposit above the threshold is automatically blocked. Limits take effect immediately when lowered. Increasing a limit requires a mandatory 7-day cooling period before the higher limit becomes active — this deliberate delay is there to protect you.
Set a maximum duration for any single gaming session. Once your chosen time limit is reached, you will be automatically logged out regardless of which game you are playing. A five-minute warning notification is displayed before the session ends so you can complete any active round. Session limits reset at midnight WIB (Western Indonesia Time, UTC+7).
Take a short break from b8viv without permanently closing your account. Cooling-off periods are available in durations of 24 hours, 7 days, 14 days, or 30 days. During this period, you cannot log in, deposit, or place any wagers. All scheduled marketing communications are automatically suspended. The cooling-off period cannot be reversed once activated — it runs its full course.
If you feel that gambling is becoming a serious concern, self-exclusion allows you to block access to your b8viv account for a minimum of 6 months or permanently. Once self-exclusion is active, our system will prevent login attempts from all devices associated with your account. You will not receive any promotional emails or SMS messages for the full duration. To request permanent self-exclusion, contact [email protected].
Enable on-screen reality check reminders that display a summary of your session — time played, total amount wagered, and net result — at intervals of your choosing (every 30, 60, or 90 minutes). Reality checks are proven to help players maintain awareness of how long and how much they have been gambling, reducing the risk of extended sessions that exceed your intended budget.
Request a detailed statement of your gambling activity — deposits, withdrawals, wagers placed, and net win/loss over any time period — directly from your account dashboard. Reviewing your activity regularly is one of the simplest and most effective habits for maintaining control over your gambling. Reports are available in PDF format and cover the full history of your b8viv account.
Step-by-Step
All responsible gaming controls are accessible from your account settings panel. No support ticket is required for deposit limits, session limits, cooling-off periods, or reality checks — these are self-service tools you can activate within 60 seconds.
Visit b8viv Login and sign in with your registered username and password. Make sure you are on a private device and a secure network — avoid public Wi-Fi when accessing account settings.
Click your username or profile icon in the top-right corner of the platform. From the dropdown, select "Account Settings", then choose the "Responsible Gaming" tab in the left-hand navigation panel.
Choose from Deposit Limits, Session Time Limits, Reality Checks, Cooling-Off Period, or Self-Exclusion. Each tool has a clearly labelled configuration panel with explanatory text and confirmation prompts.
Review your selection and confirm. Restrictions take effect immediately. You will receive a confirmation notification to your registered email and, where applicable, an SMS to your registered Indonesian mobile number. Keep this confirmation for your records.
If you are unable to access your account settings or require immediate assistance activating self-exclusion, our 24/7 live chat support team — with Indonesian-speaking agents always on duty — can action your request in under five minutes.
Know the Signs
Problem gambling does not always look like an obvious addiction. It can develop gradually and is often easier to recognise in early stages when intervention is most effective. Ask yourself honestly whether any of the following apply to you:
If three or more of the above statements apply to you, we strongly encourage you to activate a cooling-off period or self-exclusion immediately and speak with a counsellor. This is a sign of strength, not weakness.
Problem gambling affects people of all income levels, ages, and backgrounds across Indonesia — from Jakarta's business professionals to students in Yogyakarta. It is a recognised behavioural condition, and effective support exists. The sooner you reach out, the easier recovery becomes.
Age Policy
b8viv enforces a strict minimum age of 21 years for all members. This is non-negotiable. Every new account is required to complete age verification as part of the KYC (Know Your Customer) process before any withdrawal can be processed. The verification process requires submission of a valid Indonesian National ID (KTP) and a selfie photograph.
Any account found to belong to a person under the age of 21 will be permanently closed immediately upon discovery. Any funds deposited by an underage player will be returned to the original payment method after deducting any winnings generated, which will be forfeited in full.
b8viv strongly encourages parents and guardians across Indonesia to use parental control software on shared household devices and to keep their b8viv account credentials strictly private to prevent accidental or deliberate access by minors.
If you suspect a minor has accessed a gambling platform: Contact us immediately at [email protected] with the subject line "Underage Access Report". We treat all such reports as the highest priority and will investigate and act within 24 hours.
All members must submit a valid Indonesian National ID (KTP) confirming they are 21 or older before withdrawals are unlocked. Document authenticity is validated through our secure verification system.
A live selfie photograph matched against your submitted KTP confirms that the account holder is the same person as the document owner, preventing identity fraud and underage access.
Never share your b8viv username or password with anyone, including family members under 21. Your account is personal to you. Sharing credentials that result in underage access is a breach of our Terms & Conditions.
We recommend using device-level parental control software on shared PCs, tablets, and Android devices. Tools such as Google Family Link can restrict access to gambling sites by content category for devices used by children.
Self-Assessment
Players who maintain these habits are statistically far less likely to experience gambling-related harm. Review this checklist regularly — not just when things feel difficult.
If you found yourself unable to honestly check several items on this list, that is a useful and important signal. You do not need to be in a crisis to reach out for support — early conversations are always the easiest ones to have.
Get Help
Whether you want to activate a limit, ask a confidential question about your gambling habits, or need to self-exclude right now, our support team is available around the clock. Indonesian-speaking agents are on duty at all times.
The fastest way to reach our responsible gaming team. Average first response under 90 seconds. Available 24 hours a day, 7 days a week — including during Idul Fitri, Ramadhan, and all Indonesian public holidays.
Indonesian-speaking agents available at all hours.
For formal self-exclusion requests, written records, or sensitive concerns you prefer to communicate in writing, contact our dedicated responsible gaming team by email. Response within two (2) business days.
[email protected]Use subject line: "Responsible Gaming Request"
Every interaction with our responsible gaming team is treated with complete confidentiality. Our agents are trained to handle sensitive conversations with professionalism and compassion. There is no judgment — only support.
Support team operates on WIB (UTC+7). Response times may vary during high-volume periods.
b8viv encourages any member who feels they need professional counselling or external support to reach out to appropriate mental health and addiction services. The following organisations provide confidential support in Indonesia:
These resources are entirely independent of b8viv. We list them because player welfare matters more to us than any commercial consideration.
Continue on b8viv
b8viv offers Indonesia's most complete online gaming experience — slots, live casino, sportsbook, scratch cards, and live blackjack — backed by the responsible gaming tools described on this page. When you play within your means, it stays fun.
21+ only. Gambling can be addictive — play responsibly. All transactions in IDR.